Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Frequently Asked Questions

Wholesale availability

We do bulk orders and bulk shipping on a wholesale basis worldwide.

Custom and personalized orders

Should you wish more than one item e mail us for a bespoke shipping quote.

Sizing details

Should you need further clarification of any sizes or weights let us know, we can remeasure anything, we want you to be sure about your purchase.

Care instructions

Should you need any help in any care area give us a convo we will do our best to help.

Gift wrapping and packaging

Should you want any item for a special occasion let us know and we will gift wrap and enclose an appropriate card at no extra cost.

Lighting and Electrical Goods

Our lighting all works unless otherwise stated. All electrical items need to be checked by a local electrician to ensure compatibility with local electrical standards.
The bulb fittings are compatable with 240V electrical supply which covers most of the world.
See:
http://www.worldstandards.eu/electricity/plug-voltage-by-country/
If you live in a country that has 110V electrical supply all you need to do to convert the lights is ask an electrician to replace the bulb holders when he is fitting the lights. All the wiring is suitable for world wide use. It's that simple!

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